Thank you for choosing Roventi Milano. We're committed to providing a smooth, reliable shipping experience. Please review the details below regarding order processing, shipping times, and customs.
Free Shipping on All Orders
We believe in making fashion affordable and accessible. That's why we offer free standard shipping on all orders, no minimum required.
Please note: We currently do not offer expedited or express shipping options.
Order Processing
Processing Time: 1–3 business days (Monday–Friday)
Orders placed on weekends or public holidays are processed the next business day.
Delays may occur due to payment issues, incomplete addresses, or peak season volume. If so, we'll notify you via email.
Shipping & Delivery
Region: Canada — Delivery 7–11 business days — Shipping Cost: Free
Region: International — Delivery 7–15 business days — Shipping Cost: Free
Total Delivery Time = Processing Time + Transit Time
Canada: 8–14 business days
International: 8–18 business days
Order Cut-Off: 5:00 PM (Eastern Time)
Shipping Partners
We work with Canada Post, UPS, FedEx, and other reliable carriers to ensure timely delivery. All orders come with trackable shipping so you can stay updated at every step.
Sizing Note
To ensure the best fit, orders will include items two sizes larger by default unless specified otherwise during checkout.
Customs, Taxes & Duties
Customers are responsible for any customs duties or taxes charged by their country.
Roventi Milano is not liable for customs-related delays or fees.
Please contact your local customs office for more information.
Order Tracking
A tracking link will be sent via email once your order ships.
Allow 24–48 hours for tracking to update.
Need help? Contact us anytime at info@roventimilano.com.
Cancellations
To cancel an order, reach out immediately after purchase.
Cancellations are not guaranteed once processing has begun.
If shipped, the order will need to be returned instead.
Shipping Issues
Lost/Stolen Packages: We are not responsible for packages marked as delivered. Please contact the carrier directly to file a claim.
Incorrect Address: Customers are responsible for entering the correct shipping information. We are not liable for shipments sent to inaccurate or incomplete addresses.
Delivery Exceptions
Deliveries may be delayed due to:
Severe weather conditions
Customs clearance
Natural disasters
Remote delivery locations
We appreciate your patience in such cases.
Address Modifications
Once an order is placed, address changes cannot be guaranteed. If needed, contact us immediately. If the order has already shipped, rerouting may not be possible.
Pre-Orders
If you order a pre-order item along with in-stock items, your entire order will ship once all items are available. Split shipping is not currently supported.
International Shipping Restrictions
Certain countries may experience:
Extended transit times
Limited tracking updates
Import bans or restricted items
We advise checking your country's import guidelines before ordering.
Holiday Shipping Delays
During holiday periods (e.g., Black Friday, Christmas, New Year), shipping carriers experience delays due to high volume. We recommend ordering early to avoid disappointment.
Didn't Receive Your Order?
If you haven't received your order within the expected timeframe, please reach out to us at info@roventimilano.com for immediate assistance.
Contact Us
Business name: Roventi Milano
Email: info@roventimilano.com
Website: roventimilano.com
Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM
We strive to respond to all inquiries within 24 hours.
Thank you for shopping with us. Your satisfaction is our priority.