At Roventi Milano, we're dedicated to ensuring you're fully satisfied with your purchase. Our Return and Refund Policy is designed to make returns straightforward and clear.
Eligibility for Returns:
Items must be returned within 30 days of the delivery date.
Products must be unused, unwashed, and in their original packaging with all tags attached.
Certain items, such as perishable goods, custom products, and sale items, may not be eligible for return. Check product descriptions for eligibility.
Return Process:
To initiate a return, please contact our customer support team at info@roventimilano.com with your order number and reason for the return.
We will provide a return authorization number and instructions for the return.
Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
Return Shipping:
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Once we receive your returned item, we will inspect it and inform you of the approval or rejection of your return.
In some situations, customers may be required to return products to our international warehouse. In such cases, the return shipping costs will be the customer's responsibility, unless the item was damaged or defective upon arrival.
Return and Refund Window
Return: 30 Days
Refund: 10 Days
Restocking fee
No cost
Return Method
By Mail
Return label method
Please contact our customer support team at info@roventimilano.com with your order number and reason for the return.
Currency that applies to this policy
CAD
Refund Processing:
Approved refunds will be processed within 10 business days (Mon–Fri) and issued to the original payment method. The refund may take additional time to reflect, depending on your payment provider.
Partial Refunds:
In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts due to issues not caused by us.
Non-Refundable Items:
Shipping costs, gift cards, and final sale items cannot be refunded.
Late or Missing Refunds
If you haven't received your refund, please:
Check your bank account.
Contact your credit card company, as it may take time for your refund to post.
If you've done all of this and still have not received your refund, contact us at info@roventimilano.com
Exchanges
We replace items only if they are defective or damaged. For exchanges of the same product, contact us at info@roventimilano.com
Contact Us
Business name: Roventi Milano
Email: info@roventimilano.com
Website: roventimilano.com
Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM
We strive to respond to all inquiries within 24 hours.